Returns Policy
Shop
Address
22 Pavlou Mela 22, Thessaloniki, P.C. 546 22
Hours of operation
Mon - Fri: 10:00 - 18:00
Saturday: 10:00 - 14:00
Contact details
info@bdot.gr
Phone
6945 557 977
Our goal is to ensure your complete satisfaction. If for any reason, you are not satisfied with your order, you may return some or all of the products you purchased within fourteen (14) days from the date of receipt.
Please note that returned products must not be used, worn, washed, altered or damaged and the labels accompanying the product must be present, exactly as they were when you received it with the retail receipt or invoice. You must also contact us by telephone at 6945557977 (Mon-Fri 10:00-14:00) or by e-mail at info@bdot.gr to receive instructions.
If the relevant product you want is not available, we will refund your money or the amount of the purchase of the specific product is credited to your account or can be used on any new order you wish.
For reasons of hygiene and quality assurance the facial – eyebrow care products are NOT returnable.
In all the above cases, the return costs are borne by the customer.
For the return of a non-defective product the cost of return and reshipment is borne by the customer.
1. Defective product
The return of products, which are considered defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. The product will be replaced with an identical or similar product at no additional cost. At the same time, the product must be undamaged and have all the original documents that accompanied the product (e.g. Retailer’s Receipt etc.) and its complete packaging. For the return you must inform us by e-mail at info@bdot.gr or by phone at 6945557977 (Mon-Fri 10:00-14:00) so that we can send you instructions for its return. If the product is not available, a replacement with an equivalent product can be made upon request or we can refund your money.
The site does not have a warranty policy. We are not responsible for any damage that may occur from normal wear and tear, misuse and destruction during the removal of the labels.
2. Order cancellations
If you wish to cancel your order please send us an e-mail to info@bdot.gr or call 6945557977 (Mon-Fri 10:00-14:00). You can cancel your order, if you wish, without charge, provided that the products have NOT been shipped from our store.